Support
Mikye Media customer support
Need help with an order, payment verification, or delivery? Contact Mikye Media using the information below. For the fastest order lookup, include your order ID.
What to include
- Your Mikye Media order ID.
- The username/handle you ordered.
- The email used at checkout.
- A short description of the problem.
- Your payment reference if the issue is related to payment verification.
Order status
You can also use the Track order button on the Mikye Media homepage and enter your order ID to view the current order status.
Security
Never send Mikye Media your online-banking password, payment-provider password, full card credentials, or unrelated recovery codes. If you receive account-transfer information from Mikye Media, follow the specific transfer instructions included with your order. Some orders may include a temporary hold period before login or recovery information should be changed. After that period, secure the account with your own recovery methods and two-factor authentication where available.
Before requesting a refund
If there is a problem with a paid order, contact support first so the payment, availability, and fulfillment history can be reviewed. Review the Refund & Replacement Policy for the situations in which a refund or replacement may be available.
Response time
Mikye Media aims to respond as promptly as reasonably possible. Response time can vary based on order volume, payment review, supplier availability, and the complexity of the issue.