Refund & Replacement Policy

1. When a refund or replacement may be available

Mikye Media may provide a refund, replacement, substitute listing, or another mutually agreed resolution when one of the following applies:

• You paid for an order but Mikye Media cannot secure or deliver the selected listing.
• The selected listing becomes unavailable before successful delivery.
• A confirmed duplicate payment was made for the same order.
• Mikye Media and the customer mutually agree that a refund or replacement is the appropriate resolution.
• Applicable law requires a refund.

If a paid listing becomes unavailable before delivery, Mikye Media may offer you the choice of a comparable replacement or a refund of the amount paid for that order.

2. When sales are generally final

Once transfer information has been successfully delivered and the customer has been given the ability to take control of the purchased username/account, the sale is generally final because digital access cannot be returned in the same way as a physical product.

Refunds are generally not provided for:

• Buyer remorse, change of mind, or deciding that you no longer want the username after delivery.
• Expectations that were not included in the listing or purchase terms.
• Platform bans, locks, security reviews, number locks, future username-swap failures, later platform enforcement, or policy changes that occur after successful delivery.
• The customer's failure to secure the delivered account or replace recovery information after receiving access.
• Losses caused by sharing delivered credentials with another person.
• A customer's later use of the asset in a way that violates platform rules or applicable law.

3. Incorrect customer information

You are responsible for entering a valid email address at checkout. If delivery was sent to the exact email address you provided, Mikye Media will make reasonable efforts to help correct an email mistake, but a refund is not automatically guaranteed if the order was otherwise successfully fulfilled.

If you notice an incorrect email or order detail before fulfillment, contact support immediately and include your order ID.

4. Unpaid and expired orders

Submitting checkout does not prove payment. Unpaid orders may expire and the listing may return to the marketplace. If no payment was actually received, no refund is due.

If you paid but the order appears expired or cancelled, contact support with your order ID and payment reference so the payment can be reviewed.

5. Payment disputes and chargebacks

If you believe a paid order was not delivered correctly, contact Mikye Media before opening a payment dispute when possible. This gives us an opportunity to review delivery logs, payment records, and the order status.

Nothing in this policy removes any legal right you may have to dispute an unauthorized or improper charge. If a dispute is opened, Mikye Media may provide the payment provider with order records, timestamps, fulfillment records, and relevant communications.

6. Refund method and timing

Approved refunds are processed using a reasonable available method based on how the order was paid. Posting times are controlled by the payment provider or blockchain network and may vary. Irrecoverable third-party network or processing fees may not be refundable where permitted by law.

7. How to request help

Requests are reviewed based on the actual order, payment, and delivery records.