Delivery & Transfer Policy

1. Order reservation

Starting checkout may temporarily reserve a listing while payment is reviewed. An unpaid reservation may expire and the listing may return to the marketplace. The checkout reservation is not a guarantee of delivery until payment has been verified and the listing has been secured.

2. Payment verification

Payment is not considered verified merely because a customer submits a reference number, transaction ID, name, screenshot, or checkout form. Mikye Media independently confirms receipt before moving the order to the paid stage.

Once payment is verified, the listing is kept reserved while Mikye Media secures it for fulfillment.

3. Securing the listing

After payment verification, Mikye Media obtains or confirms control of the selected listing from the applicable supplier or owner. Some listings may be proxy or intermediary transactions involving a third-party supplier or current owner.

If the selected listing cannot be secured after payment, the order will be handled under the Refund & Replacement Policy.

4. Delivery method

Delivery information is sent to the email address entered during checkout after the order is ready. Depending on the listing, delivery may include transfer instructions, temporary access information, recovery-handoff instructions, or other information reasonably necessary for the customer to take control.

Mikye Media does not require or request your banking password, payment-provider password, or unrelated personal login credentials.

5. Delivery time

Fulfillment is manual, so delivery time can vary based on payment verification, supplier response, platform security checks, and the specific listing. Mikye Media does not guarantee an exact delivery time unless a specific timeframe is expressly stated for that order.

If an order is taking longer than expected, contact support with your order ID rather than submitting a duplicate payment or second order for the same listing.

6. Customer security after delivery

Follow the transfer instructions included with your order before changing login, recovery, or security information. Some listings may include a temporary hold period, commonly 2–7 days, before credential or recovery changes should be made. During any stated hold period, avoid unnecessary account changes and contact support if the instructions are unclear.

After the stated hold period has passed, you should secure the account by:

• Changing any transferable password.
• Replacing recovery email and phone information where the platform allows it.
• Enabling your own two-factor authentication.
• Removing old sessions, devices, or recovery methods where available.
• Storing your new credentials securely and not sharing them unnecessarily.

7. Platform actions after delivery

Instagram, Meta, TikTok, X, Snapchat, and other platforms retain control over their systems. They may later lock, suspend, review, rename, reclaim, restrict, or otherwise alter an account or username. Future username swaps, phone-number changes, verification, monetization, or platform access are not guaranteed.

A later platform action after successful delivery does not automatically mean the original order was undelivered. Refund eligibility is determined under the Refund & Replacement Policy.

8. Failed or incomplete transfer

If you receive delivery information but cannot actually take control of the purchased listing, contact support promptly before changing or discarding the supplied information. Mikye Media may request reasonable evidence needed to determine whether delivery was incomplete, the information was changed after delivery, or a platform security restriction occurred.

9. Contact